Kim,I just wanted to let you know that somebody just dropped off the cow bells at the house. I wish we were able to get in touch with them before they made that long drive here but I so totally appreciate you going WAY above and beyond to make sure that they got here by this afternoon.The bells look amazing and they were definitely worth the wait. We will be ordering again for sure. Hopefully I can get the league to order a much larger quantity for next year.Again- thank you, thank you!!!!Sincerely,T.K.
Thursday, September 29, 2011
Happy Bell-Outlet Customer
Even when there is a problem, we strive to do our best to make our customers happy. Just a short while ago we had a dilemma come up with some of our bells not being able to find their location once they were shipped out. So since the customer is located in the same state, a person from the warehouse the bells had shipped from did a personal delivery to ensure that they made it to their location in time for the game that they were purchased for. Here is the email from our customer: