Tuesday, March 5, 2013

Ship to Store Now on our Website

If you live near one of our retail stores in either Hillsville, VA or Raleigh, NC you may be excited to hear that we now have an option to have your order shipped to one of our stores for pick-up.

Read below for more information on our Ship to Store offer.

Ship to Store

Shop Online and then pick up your order at the store.
For customers in the Hillsville, VA. and Raleigh, NC areas we offer an easy way to shop online with us and pick up your order at either of our retail stores. Simply select all of the items you'd like to order, place the order through our Ship to Store service and we'll process the order and notify you through email when the order is ready to be picked up. Save time, money and gas by shopping online with us. We offer thousands of products for your home, kitchen, lawn, garden and farm.

How the service works
You will pay no shipping charges on your order. We do not charge a fee for this service.
1. Shop our site as usual adding the products you want to your shopping cart.
2. When you are ready to check out select "Ship to Store" in the cart and then choose your desired store location for pick up.
3. Complete the checkout process. You'll receive a confirmation email at the end of the process.
4. We'll process your order and notify you through email when the order is ready to be picked up.
Please note: Some of the items we offer are sold only through this service. Their size, bulk or nature prohibit us from shipping them through regular methods. Items that are available only through this service will have a special notification on their respective page. Not all items are eligible for this service, items not eligible will also have a notification on their respective page.

Policies and Restrictions
1. All of the items offered on this site (unless otherwise noted) are available for this service. Orders will be ready for pickup in 5-10 business days. Some Bulk Food orders may take up to 15 days.
2. You will have 10 business days to pick up your order once you have been notified it is ready. Orders not picked up will be returned to inventory and payment refunded less a $5.00 restocking fee per order.
3. Orders may be picked up during regular business hours at the retail store you have chosen.
4. If ordering large, heavy or bulky items plan accordingly on the type of vehicle you bring to pick up the order. Some items will simply not fit in the trunk or back seat of passenger cars.
5. When picking up the order please bring the email notification you received or a copy of the order confirmation page that is displayed on our website after you placed your order.

Cancellations and Returns
If you need to cancel or change an order placed through this service please notify us as soon as possible by telephone. If you need to return an item please contact the retail store where you picked up the order.
Ready to check it out? Go to www.redhillgeneralstore.com to place an order today.

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